Refund Policy

Gaba Travel Refund and Change Policy

1. General Guidelines

At Gaba Travel, we strive to provide exceptional service and ensure customer satisfaction. Our refund and change policy outlines the conditions under which refunds and changes are processed. Please read this policy carefully to understand your rights and obligations.

2. Traveler Responsibilities

It is the traveler’s responsibility to review all details in their itinerary and ensure the following before their ticket is issued and payment is processed: 

1. Name Accuracy: Ensure all names on the booking match the travel documents (e.g., passport for international travel and relevant documents for domestic travel).
2. Flight Details: Verify that the flight details are correct.
3. Entry Requirements: Check and ensure entry requirements for any stopovers, layovers, and your destination regarding visas and vaccination or other medical requirements.
4. Terms & Conditions: Review the Terms & Conditions of the ticket in the attachment.
5. Policy Review: Review this Refund Policy, Privacy Policy, and Terms & Conditions on our website.

Once the ticket is issued and your payment is processed, all Terms & Conditions outlined in the attachment, as well as the Refund & Change Policy, Privacy Policy, and Terms & Conditions on our website, will apply. Applicable fees will be charged for any changes.

3. Refund and Change Eligibility

Refunds and changes are generally processed under the following circumstances:

• Supplier Cancellations: If a travel service (such as a flight, hotel booking, or tour) is canceled by the supplier, you may be eligible for a refund or change.
• Voluntary Change Requests by Customers: If you request a change to your booking, it is subject to the supplier’s policies and any applicable fees or penalties. In addition, Gaba Travel’s administration fee will apply.

4. Supplier-Controlled Policies

Refunds and changes are subject to the cancellation and change policies of the suppliers (such as airlines, cruise lines, hotels, etc.). Gaba Travel does not control these policies, and all requests are handled according to the supplier’s terms and conditions.

• Penalties and Fees: Cancellation or change penalties depend on the fare class, branded fare type, and other details. These may differ from online policies and are influenced by Gaba Travel’s individual supplier contracts.

5. Gaba Travel Administration Fee

Gaba Travel charges an administration fee of $150 for processing refunds or changes. This fee is in addition to any fees or penalties imposed by the supplier.

6. Non-Refundable and Non-Changeable Bookings

Certain bookings are non-refundable and non-changeable. These typically include:

• Discounted Fares and Promotional Offers: Special deals and discounted fares often come with strict non-refundable and non-changeable terms.
• Last-Minute Bookings: Reservations made at short notice may be non-refundable and non-changeable.

7. Partial Refunds and Changes

In some cases, partial refunds or changes may be possible:

• Partial Cancellations: If only part of your travel itinerary is canceled, we will process a refund or change for the affected services, subject to supplier terms.
• Unused Services: If you do not use a service included in your booking, a partial refund may be possible, subject to supplier terms.

8. Refund and Change Process

To request a refund or change, please follow these steps:

1. Contact Customer Service: Refund and change requests must be submitted in writing by email from the email address on file to ticketing@gabatravel.com with your booking details and the reason for your request.
2. Provide Documentation: Submit any necessary documentation to support your claim (e.g., cancellation notice from the supplier).
3. Review Period: Our team will review your request and respond within 5-7 business days.
4. Original Form of Payment: All refunds can only be processed to the original form of payment. Please allow up to 30 days for payments to be processed.
5. Privacy and Security: Due to privacy and security concerns, any refund or change requests from third parties cannot be accepted.

9. Refund and Change Timeline

Once your refund request is approved, we will process it within 10-14 business days. Please allow up to 30 days for the payment to be processed and credited to the original form of payment. The timing may vary depending on the supplier and your financial institution. Change requests, once approved and payment is made, will be processed within 2 business days.

10. Travel Insurance

Travel insurance is highly recommended for situations such as medical emergencies and natural disasters, as suppliers may not make exceptions for these special circumstances. Travel insurance can provide coverage and peace of mind in unexpected situations.

11. Contact Information

For any questions or to initiate a refund or change request, please contact our customer service team:

• Email: ticketing@gabatravel.com
• Phone: 604-324-3336 or toll-free 1800-663-6696

We appreciate your understanding and cooperation. Our goal is to ensure you have a positive travel experience, and we are here to assist you with any concerns you may have.

This document was last updated on May 24, 2024.